5k999 Terms and Conditions

Minimum Age Requirement

Users must be at least 21 years old to open an account and use any service on the 5k999 platform. This platform is operated exclusively for those aged 21 and above. We may request a national identity card or other government-issued ID at any time to verify age.

Geographic Eligibility

5k999 primarily serves players residing in Bangladesh. Users are solely responsible for complying with the laws of their own country. Using the platform from any country where online gaming is illegal is strictly prohibited.

Personal Eligibility Requirements

• You must be of sound mind and legally capable of entering into a contract.
• You must not be subject to any court order or self-exclusion program relating to gambling.
• Employees, directors of 5k999, and their close relatives may not participate in the bonus program.
• Each person may open only one account; creating multiple accounts is strictly prohibited.

Registration Process

Accurate and complete information must be provided when opening an account with 5k999. During registration you will need to supply your name, date of birth, email address, and details of your preferred payment method. Providing incorrect or false information may result in immediate account closure and forfeiture of any balance.

Identity Verification (KYC)

We carry out identity verification to ensure a safe and transparent service. Verification documents may be requested in the following situations:

• Before the first withdrawal after opening an account.
• For large-value transactions.
• When unusual activity is detected on an account.
• When needed to resolve any dispute.

We reserve the right to hold withdrawals until identity verification is complete.

Account Security

It is your responsibility to keep your account login details completely confidential. You will be held responsible for all activity carried out through your account. If you suspect unauthorised access to your account, contact 5k999 support immediately.

Deposit Rules

The minimum deposit amount on 5k999 is ৳200. Accepted payment methods are: bKash, Nagad, Rocket, and Upay. All transactions are conducted in Bangladeshi Taka (BDT/৳). Deposited funds are generally credited to your gaming balance instantly.

Withdrawal Rules

The minimum withdrawal amount is ৳800. A successful withdrawal generally takes between 10 and 45 minutes to process. Withdrawals must always be made through the same method used for the deposit. Withdrawals may be held until identity verification is complete.

• After a withdrawal request is submitted, processing is generally completed within 10 to 45 minutes.
• Withdrawals cannot be made until bonus wagering requirements have been met.
• For suspicious transactions, we may request additional verification.

Transaction Cancellation and Rejection

5k999 reserves the right to reject or cancel transactions in the following cases:

• If identity verification has not been completed.
• If an attempt is made to transact using a third-party account.
• If fraudulent or unusual activity is detected.
• In the event of a breach of the terms and conditions.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. A minimum deposit of ৳200 is required to receive this bonus. To use the bonus, a 25x wagering requirement must be met on the combined total of the deposit and bonus. Withdrawals cannot be made before the wagering requirement is fulfilled.

General Bonus Terms

• Each promotion has its own terms and the details of each offer must be read separately.
• Bonuses are awarded only to eligible players and we reserve the right to discontinue any promotion at any time.
• Only one welcome bonus may be claimed per household or per IP address.
• If multiple accounts are created to claim bonuses, all accounts will be closed and balances forfeited.
• 5k999 reserves the right to cancel bonuses in cases of suspected bonus abuse.
• Bonuses cannot be converted to cash and are for gaming purposes only.

VIP and Loyalty Program

5k999's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate increases as you move to a higher tier. 5k999 reserves the right to change the terms of the VIP program. VIP benefits are non-transferable.

Fair Play Policy

5k999 is committed to ensuring a fair and transparent gaming environment for all players. All games offered on our platform are supplied by accredited game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. These providers undergo regular independent third-party testing to ensure the fairness of their games.

Betting Rules

• Bet amounts and limits during a gaming session are determined by the individual rules of each game.
• Any payout made as a result of a system error or technical fault will be considered void.
• In the event of any dispute over a gaming outcome, the decision of 5k999 will be considered final.
• If the internet connection is lost, the outcome of the game in progress will be saved on the server.

Technical Issues

If a game outcome is undetermined due to a technical issue or fault, 5k999 will review the server logs and provide a fair resolution. If the server data is not sufficient to determine the game outcome, the bet amount will be refunded. In such situations, the decision of 5k999 is final and binding.

List of Prohibited Activities

• Multiple Accounts: A person may not create more than one account.
• Bonus Abuse: Using systematic betting strategies to circumvent bonus terms is prohibited.
• Money Laundering: Using the platform as a tool for money laundering is strictly prohibited.
• Third-Party Accounts: Placing bets or conducting transactions using another person's account is prohibited.
• Fraudulent Software: Using bots, automation tools, or any other software to manipulate games is prohibited.
• Exploiting Technical Vulnerabilities: Taking advantage of any bug or vulnerability in the platform is prohibited.
• Abusive Behaviour: Threatening, harassing, or behaving offensively toward other players or staff is prohibited.

Data Protection

5k999 uses SSL encryption and modern security technology to protect your personal and financial information. We do not sell your data to third parties. However, it may be necessary to share information when required by law or upon request from a regulatory authority.

Privacy Policy

Our privacy policy describes in detail what information we collect, how we use it, and how we keep it secure. For more details, please visit our Privacy Policy page. By using the platform, you consent to our privacy policy.

Use of Cookies

The 5k999 website uses cookies that help improve your browsing experience. Essential cookies are always active. Non-essential cookies can be managed through your browser settings, though this may affect some functionality of the site.

Our Commitment to Responsible Gaming

5k999 firmly believes in responsible gaming. Gaming is a form of entertainment — not a source of income. We have put in place various protective measures to ensure the well-being of our players. For more details, visit our Responsible Gaming page.

Limit-Setting Features

• Players can set their daily, weekly, or monthly deposit limits.
• If needed, an account can be temporarily deactivated for a set period of time.
• There is a self-exclusion option to permanently remove yourself from the platform.
• If signs of problematic gaming behavior are detected, we will actively offer assistance.

Protection of Minors

5k999 takes the utmost care to protect minors from gaming. Anyone under the age of 21 is strictly prohibited from using the platform in any way. Parents are requested to use appropriate parental control software to prevent their children from accessing online gaming sites.

Account Suspension by 5k999

5k999 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any clause of the terms and conditions.
• Evidence of fraudulent or dishonest activity.
• Failure to verify identity or provision of false information.
• Instructions from legal authorities or a court order.
• Suspicion of money laundering or other financial crimes.

Account Closure by the User

Any player may request to close their account at any time. Before closing an account, all bonus conditions must be met and any remaining balance must be withdrawn. A request to close an account can be made via live chat or email.

Balance of a Closed Account

If an account is closed due to a breach of terms, any bonus balance will be forfeited. However, regular (bonus-free) deposited funds will be returned after verification. If a balance is not claimed within 90 days of account closure, it will be considered void.

Disclaimer of Liability

5k999 will not be held liable for the following:

• Loss of a gaming session due to internet disconnection.
• Third-party software or hardware failure.
• Cyberattacks or malware on the user's own device.
• Any financial loss arising from gaming.
• Situations arising from decisions made by government or regulatory authorities.

Service Continuity

5k999 strives to provide uninterrupted service, however temporary disruptions may occur due to maintenance, upgrades, or unforeseen technical issues. In such situations, 5k999 will endeavor to provide advance notice where possible. 5k999 is under no obligation to provide compensation for service disruptions.

Process for Changes

5k999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, registered users will be notified via email or through a notice upon logging into the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

Language & Interpretation

These terms and conditions are written in Bengali, which is the primary language. In the event of any dispute, the Bengali version will be used to make a determination. If any disagreement arises over the interpretation of a clause, 5k999's interpretation will be considered final.

Severability

If any clause of these terms and conditions is found to be legally invalid or unenforceable, that specific clause will be removed but all remaining clauses will remain fully in effect. Failure to enforce any part of these terms and conditions does not constitute a waiver of that right.